To Members of the Valegate Community,

As many of you are aware, recently Isles of Vale has experienced some major performance issues that affected both player experience and core systems. On behalf of the entire management team, I want to sincerely apologise for the disruption and frustration caused. This is the first time we've encountered an issue of this scale, and I’m committed to ensuring it does not happen again.

🔧 What Happened

Over the past few days, the server began experiencing significant lag and system instability. After extensive diagnostics and investigation, our technical team discovered a rare and serious corruption issue within the Skyblock worlds. This rendered the map unstable and, despite over 24 hours of continuous troubleshooting, recovery efforts were ultimately unsuccessful.

In an effort to resolve the situation, we:

• Performed urgent configuration optimisations

• Restored multiple backups from the past 7 days

• Conducted comprehensive diagnostics

• Implemented internal system upgrades and patches

• Received generous hardware support from members of management, including @Ben, to facilitate emergency improvements

Despite all these steps, the issue proved unfixable. As a last resort, we’ve made the difficult decision to fully reset all Skyblock islands and begin fresh.

Please rest assured: the underlying corruption issue has now been fully understood and mitigated. It is extremely unlikely to ever occur again, thanks to the upgrades and protections we’ve put in place.

🆕 Relaunch Details

We understand this is disappointing news for many. To help ease the transition and thank you for your patience, we’re implementing the following for the relaunch:

• 🕐 Isles of Vale will reopen at 13:00 BST today

• 🎁 Vote Key Multiplier: All vote rewards will be multiplied by 8x for the first 48 hours

• 💰 Increased Starting Balance: All players will start with $50,000 (up from $1,000) for the next 7 days

✅ What’s Been Fixed

• The bug with /tools reporting “rebirth 0” has been resolved

• Placeholder systems have been fully upgraded for future resilience

• All public warps have been tested and are confirmed operational

• AFK rewards are now functioning correctly

⏳ Staff Rest & Support Hours

I have taken the decision to temporarily adjust the support hours listed in our Discord ticketing system. The technical team will be taking the rest of Friday and Saturday off to rest and recharge. I want to personally thank every member of the team — including Amps, Ben, and Connor (for not starting any more fires 😆) — for their incredible dedication and support throughout this situation. Support services will resume as normal on Sunday.

I also want to highlight two of our newest moderators, Rainy and Chirry, who have been a huge help with initial testing. You are both truly appreciated.

We truly appreciate your continued support and understanding. Isles of Vale, along with Valegate has an amazing community, and we’re confident this fresh start will lead to even greater adventures ahead. Thank you for standing by us.

Warm regards,
Justin